Booking Terms and Conditions
Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Portobello By The Sea.
Rates are quoted in Australian dollars. The rates are subject to change without notice until booking is confirmed by deposit. We endeavour to provide the best possible price for the period of booking. In the event that you are able to obtain a better price for our property elsewhere, please advice and we will do our best to match it. This excludes price matching for private rentals.
To make a booking:
All bookings must be secured with a deposit by credit card at time of booking. A $200 per week deposit is required to confirm the booking and will be processed on the credit card provided when the booking was made. Full payment is required upon arrival for low & mid season bookings and by the 30th November 2015 for peak season (Xmas) bookings. All bookings made after the 30th November 2015 for the December 2015 and January 2016 peak season must be paid in full at time of booking. Payment can be made by Mastercard & Visa.
Check-in and Check-out Times:
Check-in time: after 14:00 (2pm) / 3pm check-in for Peak Season Bookings
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00 – an extra night’s rate will be charged, subject to availability (unless otherwise arranged with management).
Minimum lengths of stays apply during mid & peak seasons.
All Portobello By The Sea apartments are NON SMOKING inside the apartment.
Adequate identification is required at time of check-in.
Your identity must match the name on the reservation. A current driver’s license, Passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by an official Government issued ID which includes a photo and is valid at the time of your arrival. This ID may be copied and stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card crime. We believe that this policy best protects our guests and benefits all credit card holders, far beyond a simple signature comparison.
SECURITY BOND / CREDIT CARD AUTHORISATION:
A credit card authorisation (pre-auth) will be asked for at the time of check in and will be used to cover incidental items such as (but not limited to):
• Telephone, internet charges
• Any breakages or damage incurred during your stay.
• Any excessive cleaning charges, above the normal level of cleaning due to the apartment being left in an unacceptable state.
• Any recreational charge e.g. Tours, Towel hire, Dvd hire.
• Additional servicing / cleaning charges.
We pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents.
We may pre-authorise a credit card to include an amount to cover a security bond /deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 10-days. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer.
The minimum amount of funds we pre-authorise is as follows:
• 1-Bedroom Apartments & 1 Bedroom Spa Apartments = $100
• 2-Bedroom Apartments = $200
• 3-Bedroom Apartments = $300
Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated.
CASH BOND POLICY:
Without the above mentioned credit card (pre-auth) bond, we can accept a cash security bond at time of check-in. This is at our Property Managers / Reception staffs’ discretion. We reserve the right to reject bookings, evict and / or remove guests who cannot provide enough bonds to cover potential damage / charges. Guests who damage property will be blacklisted and we may choose to involve / notify the police. All cash paying / cash bond guests must agree to allowing Portobello By The Sea to make a photocopy of at least one form of government issued photo identification at time of registration / check-in.
The minimum cash bond required is as follows:
* 1-Bedroom Apartments & 1 Bedroom Spa Apartments =$200
* 2-Bedroom Apartments = $400
* 3-Bedroom Apartments = $600
Cash bonds will NOT be refunded until a complete inspection of the vacant apartment by our staff has been conducted. The registered guest name must exactly match the name provided on the photo identification. This person is responsible for the apartment and its contents for the period of registration. The registered guest will be liable for damages caused by third parties, including but not limited to visiting friends; regardless of whether the registered guest is present or not at the time the damage occurs.
All bed linen, bathroom towelling and kitchen tea towels are provided. Each apartment is provided with a starter pack which includes guest’s bathroom soap, kitchen detergent, dishwasher liquid, washing machine liquid, coffee, tea, sugar & milk. Apartments are not serviced daily and renewal of any of the above items can be purchased at reception.
For bookings of 8 or more nights a mid-stay linen change is provided. Linen change includes fresh sheets and towels.
Should during your stay, you require an additional linen change or a mid-stay clean this can be arranged at an extra fee.
Low/Mid Season – If a booking is cancelled within 14 days of the arrival date, the guest will forfeit his/her full deposit. If more the 14 days notice is given a $50 administration fee will be charged and the balance refunded.
High Season – If a booking is cancelled within 28 days of the arrival date, the guest will forfeit his/her full deposit and all other monies paid. If more than 28 days notice is given a $100 administration fee will be charged and the balance refunded.
No Shows – full tariff is charged. Guests who reduce length of stay once in house will not receive a refund on nights booked & paid.
Short Notice Bookings:
Where a booking is made less than 7 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking. If the premises are re-let then an Administration Fee of $50 will be deducted from the deposit held before the remainder is refunded.
STRICT NO PARTY & NO EXCESSIVE NOISE POLICY:
For the comfort of other guests Portobello By The Sea will strictly adhere to the “No Party & No Excessive Noise Policy”. All visitors must leave by 10pmeach night. Only registered overnight guests are permitted to be in the apartments after this time. Any person(s) found to be creating excessive noise, having a party in their apartment or exceeding the number of permitted guests, will be evicted without refund.
Abuse towards staff, residents, other guests or security personnel will result in eviction without a refund.
THERE WILL BE NO WARNING GIVEN
DESCRIPTIONS, PHOTOGRAPHS & MAPS:
Descriptions are based on information available at the time of publishing and may vary or change at any time.
Maps and photographs are shown for general information only and highlight places in surrounding areas. Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.
We recommend that, at time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
A child/children who is/are travelling/staying without the accompaniment of an adult over the age of 18 years is considered by most airlines/hotels as an unaccompanied minor/s. Unaccompanied minor reservations are not accepted by Portobello By The Sea.
LIMIT OF LIABILITY:
We do our best to ensure your booking arrangements are satisfactory, however Portobello By The Sea does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action.
If in the event that Portobello By The Sea cannot provide the apartment accommodation as requested, we will find alternative accommodation in another apartment type at the same property. In extreme cases we will relocate a guest to a near-by hotel of similar standard, or offer a full refund or alternative available dates.
In the event that a guest fails to pay immediately upon demand, any amount owing to Portobello By The Sea, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Portobello By The Sea reserves the right to deny access to the guest and ask that they vacate the premises.
If in the event that a guest has caused damage to the property or effected other guests/occupants of the property, Portobello By The Sea reserves the right to ask that guest to leave and forfeit any monies paid, and will require the guest to pay for any damage caused.
As our resort is strata titled and we must respect the wishes of our owners we can not accept any schoolies bookings. If a booking is made through our web site and we find on arrival that it its a schoolies booking, access to the apartment will be denied and a full refund less and an adminstration fee of $50.00 will be given.